Shipping Policy

Shipping Charges, Free Ground Shipping, Special Freight Charges, International Shipping

Free Ground Shipping on most items $100.00 and over:
We are offering free ground shipping in all 48 contiguous United States on orders of $100.00 plus, and under 25 pounds, with these carriers: USPS, FedEX ground, and UPS. There are some exceptions where companies require that we do charge shipping.

* We don't include free ground shipping on sale items, unless stated on each item.
* In addition, some artisans don't allow us to sell their product without charging shipping. In these cases, the shipping charge is clearly indicated on each product pages.

Ground Shipping Charges: 0 - $99.99 = $18.00

Special Freight Charges on Larger Items:
Special trucking freight shipping charges are not included in free shipping. Large items may need to be crated. In these instances, we will contact the customer, discuss the options agreeable to the customer, and only then add additional shipping charges. For example, large furniture often has to be shipped as freight. Items shipped by UPS, FedEx, and USPS are not considered freight. The customer has the option to refuse the freight charge and purchase.

Large orders may be shipped by freight at our discretion.

We are not responsible for weather related shipping delays.
We are not responsible for delays in transit.
We are not responsible for delays due to natural disasters.
We will do everything in our power to assist in resolving these delays.

Most of these works are made to order by small studio artisans with limited production capabilities, therefore please be sure to read the estimated ship times. Most of the works on our site ship within 1 to 6 weeks, with some exception that require more time. For any shipping requirement other than free ground shipping, please call (845) 679-2622, or email bacon@sweetheartgallery.com

Due to the nature of handmade work Next Day Air, Second Day Air, and Three Day Select express are usually NOT available, however, please feel free to ask. We can expedite shipping. There will be appropriate charges applied.

International Shipping :

If you are ordering internationally we will contact you to obtain approval prior to shipping. If you place an order for delivery outside of the United States, be advised that you are responsible for brokerage fees, customs duties and all other charges that may be imposed. For our Canadian friends, we offer UPS Canada Standard as a shipping option. For orders originating outside of the United States, we may require additional documentation and/or alternate forms of payment. Remember that all prices are quoted in US dollars. Prior to processing a valid overseas order, additional shipping charges may apply and will be confirmed with you before shipping. Please contact us for estimated transit times.

Transit times for USPS, FedEx, and UPS shipping methods, including Next Day, Second Day and Three Day Select are based on the number of business days from the time your shipment is received by UPS until the order is received at your delivery address.