Shipping Policy

FREE GROUND SHIPPING

We offer free ground shipping on most items priced at $150 and over and weighing under 25 lbs, to addresses within the 48 contiguous United States.
Exceptions: Some artists require a shipping charge; in such cases, they set the amount charged.

Ground Shipping Charges

For orders under $150:

  • $0 – $149.99: $18.00 shipping fee (via USPS, FedEx, or UPS)


FREIGHT SHIPPING

Larger items, such as furniture, require trucking and will incur freight charges.

  • If your item qualifies for freight shipping, we will contact you after your order is placed to discuss shipping options and costs.

  • We will only proceed with your order once you approve the freight charges.

  • Large items may require crating.


INTERNATIONAL ORDERS

We are happy to accommodate international customers. However, orders cannot be placed online.

To place an international order:

  1. Email us at bacon@sweetheartgallery.com with the item name, code number (if available), and your shipping address.

  2. We will respond with available shipping options and charges.

  3. Your order will be processed only upon your approval of the shipping charges.

Note: Customers are responsible for customs duties, brokerage fees, and all international surcharges.


ADDITIONAL SHIPPING OPTIONS

For shipping needs beyond ground shipping, contact us directly:

Express shipping services available upon request:

  • Next Day Air

  • Second Day Air

  • Three Day Select

Due to the handmade nature of our items, express shipping is not always available, but we’ll do our best to accommodate. Additional charges will apply.


SHIPPING TIMES AND RESPONSIBILITY

  • Most items ship within 1 to 6 weeks, depending on artisan production timelines. Some exceptions may require more time.

  • Transit times are estimated from the date your order ships, not the order date.

  • We are not responsible for delays due to:

    • Weather

    • Carrier transit issues

    • Natural disasters

We will always do our best to assist in resolving any shipping issues that arise.

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