You may return any item within 14 days of receiving it (with the exception of special or custom orders—see below). You will receive a refund of the purchase price, minus shipping charges, in the same form of payment used to place your order.
If you wish to make a return or exchange, please call us at 845 679 2622
Special or Custom Orders
Special orders and custom orders cannot be returned unless they are damaged in transit.
We realize that the 14-day return window may not be feasible for gifts, and we will accept gift returns within a reasonable time frame.
If you return a gift, you may choose to purchase a different item or to have the buyer credited for the purchase price of the item.
Items Damaged in Transit
If your package appears damaged, please call us toll free at 845 679 2622 so we can arrange to have it picked up and inspected. Please retain all of the original packing materials.
How to Return an Item
- Contact Customer Care at 845 679 2622 to start the return process
- Repack your order. Use the original packing materials if possible. If the original materials are not usable, use appropriate packing materials with plenty of cushioning. You are responsible for any damage due to improper packaging; please take care to repack items carefully. Note that you are responsible for return shipping costs.
We are unable to provide return shipping labels for Canadian customers. To make a return, please contact Customer Care at 845 679 2622 You will be responsible for creating and paying for the return shipping label.
You are responsible for shipping costs. We cannot provide refunds for shipping costs, nor can we cover the cost of returning an order.
However, if you are returning an item because it was defective or because it was not the correct item, we will pay the return shipping costs.
You can expect a refund 3–5 business days after the artist receives your return, provided it arrives undamaged. You will be credited for the price of the item minus shipping costs. Please note that we cannot provide refunds for items that have been damaged, altered, or worn.
You will receive your refund in the same form of payment used to place your order. If your return was a gift, you may choose to apply that credit toward the purchase of another item or to have the buyer credited for the purchase price of the item.
If you provided an email address when you ordered, we will notify you of the status of your return via email.