Return Policy

ALL WORK IS "MADE TO ORDER"

  • All returns are at the discretion of the artist as all work is "Made To Order".
  • You may return any item within five days of receiving it providing that the artists agrees.
  • Returns must be in original condition.


RESTOCKING FEE MAY APPLY:

  • Once a return is accepted by the artist, you will receive a refund of the purchase price, minus shipping charges, and credit card fees in the same form of payment used to place your order.
  • If you wish to make a return or exchange, please call us at 845 679 2622 asap after arrival.


GIFTS:

  • Gift returns are subject to the discretion of the artist as all work is "Made To Order".
  • We will accept gift returns from the original purchaser within a reasonable time frame providing the artist agrees to this beforehand.

 

ITEMS DAMAGED IN TRANSIT:

  • If your package appears damaged, please call us toll-free at 845 679 2622 so we can arrange to have it picked up and inspected.
  • Please retain all of the original packing materials.


HOW TO RETURN AN ITEM:

  • Contact Customer Care at 845 679 2622 to start the return process.
  • Repack your order using the original packing materials if possible.
  • If the original materials are not usable, use appropriate packing materials with plenty of cushioning.
  • You are responsible for any damage due to improper packaging.
  • Please take care to repack items carefully.
  • Note that you are responsible for return shipping costs.


CANADIAN CUSTOMERS:

  • We are unable to provide return shipping labels for Canadian customers.
  • To make a return, please contact Customer Care at 845 679 2622.
  • You will be responsible for creating and paying for the return shipping label.


SHIPPING COSTS:

  • You are responsible for all shipping costs.
  • If an item was shipped free as an incentive, that shipping cost will be included in the return shipping charge.
  • However, if you are returning an item because it was defective, or because it was not the correct item, we will pay the return shipping costs.


REFUNDS:

  • You can expect a refund 3–5 business days after the artist receives your return, provided it arrives undamaged.
  • You will be credited for the price of the item minus all shipping costs. Please note that we cannot provide refunds for items that have been damaged, altered, or worn.
  • You will receive your refund in the same form of payment used to place your order.
  • If your return was a gift, you may choose to apply that credit toward the purchase of another item, or to have the buyer credited for the purchase price of the item.
  • If you provided an email address when you ordered, we will notify you of the status of your return via email.